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FAQ

Answers to commonly asked questions
1
What makes Vectu locators different?
Unlike other products, Vectu works worldwide anywhere GSM cellular reception exists (excludes Japan, N. Korea & S. Korea) – with no contracts, no roaming charges, and absolutely no hidden costs. Vectu devices use enhanced GPS technology, which includes GPS and cellular triangulation, to provide the best accuracy possible.
2
Is there a monthly subscription fee?
Vectu products include 2 days of service at no cost and requires a subscription service for continued use ($50/year, $15/quarter). You can purchase subscription using myAspenta web/mobile app.
3
How do I see the location of my Vectu Locator?
You may log onto your myAspenta web portal or use myAspenta smartphone App from App Store or Play Store to see the location of your device.  
4
Which mobile devices does the myAspenta mobile app support?
For iPhones - The app will work on iPhone 4S and higher that are running iOS 7 and higher (the Bluetooth feature will only work with iPhone 4S and higher)

For Android
- The app will work on Android devices with Android 2.3 (Gingerbread) and higher (the Bluetooth feature will only work with Android devices that support Bluetooth 4.0 and are running Android 4.3 and higher).
5
Can I use the Vectu device abroad?
Yes!  You can use Vectu when travelling abroad without extra cost, all Vectu products works worldwide anywhere GSM cellular reception exists (excludes Japan, S. Korea and N. Korea).
6
What is the accuracy?
The Vectu devices are accurate within 60 meters (200 feet) most of the time. In an open sky environment, users can see accuracy within a few meters (5-10 feet).
7
What can I do to improve my GPS signal?
Always keep the device unobstructed by metallic objects, and pointed face up towards the sky. 
8
Can I put a different SIM card in the Vectu device?
No. Vectu products come with a pre-installed SIM card that cannot be replaced. Removing the SIM card will void the warranty.
9
Can other people see information from my Vectu device?
Only those delegates (friends and family) to whom you have granted access. Delegate access can be modified or removed at any time. Your personal information and location history is strictly confidential.
10
Can I track more than one product at a time?
Yes! You can add and locate multiple devices under one account, whether yours or shared with you.
11
Is there a limit to how often I use the Vectu device?
No. There is no increase in cost or negative effect on the device performance.
12
Can I locate the Vectu device when it is turned off?
No, when the device is turned off it cannot send or receive communications.
13
What happens if my cell phone is turned off and SMS notification is sent?
As with any type of messaging, if your phone is off, you won’t receive any alerts, until your cell phone is turned back on, and re-connected to your cellular network. It is for this reason that many customers choose to designate a friend or family member as a delegate, who will also receive the same alerts at the same time.
14
Is my personal information safe?
We are committed to protecting your privacy. All personal information provided by you, or your personal location history will be used solely to support the use of your product, and your relationship with Aspenta.  Our Privacy Policy outlines the types of information we collect, use and share when you use Aspenta’s services, as well as some of the steps we take to safeguard it. We encourage you to read through this Privacy Statement to familiarize yourself with our privacy practices. If you have any questions, please contact us
15
What is the warranty?
All Vectu products are warranted to be free from defects in materials and workmanship under normal use for one year from the date of purchase.
16
When will my order ship?
We ship orders the next business day (orders made on Friday will ship Monday). We use USPS for all US orders which includes a tracking number once shipped.
Delivery is 1-3 days depending on your location.
17
International shipping - What is Vectu declared value?
The value and shipping information is provided in the shipping documentation. We are not able to mark shipment as a gift or undervalue the package. Since Vectu order pricing begins at $99, this means that your incoming package may be subject to VAT or other customs fees.
18
Why was I charged customs?
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you.
General
Vectu
Portable Vehicle Tracker
Vectu PRO
Installed Vehicle Tracker
Vectu
On-demand GPS Locator
myAspenta
Web & Mobile App

Connections FAQ

1
What is the Vectu On-demand Personal GPS Locator?
The Vectu On-demand Personal GPS Locator is a portable location and safety device, perfect for keeping an eye on your loved ones or possessions. The device features unlimited, real-time on-demand location updates, and help button, that sets off an alarm – alerting you and predefined contacts via text, email or push notification.
Vectu comes with an installed SIM card, which allows you to use it anywhere in the world where GSM reception exists (excludes Japan, S. Korea & N. Korea) and includes 2 days of service at no cost (requires a subscription service for continued use).
2
What is the size and weight of the Vectu On-demand Personal GPS Locator?
3.7H x 2.2W x 0.7D inches  / 3.3oz  (93H x 55W x 17D mm / 94g).
3
How does the Vectu On-demand Personal GPS Locator work?
The device can be located ON-DEMAND from myAspenta app or once the HELP BUTTON WAS PRESSED. To locate from myAspenta app select the device and click the ‘Locate’ button - the device will transmit location every 30 seconds for 5 consecutive minutes.
THE LOCATION DATA IS REFRESHED ON THE MAP FOR A LIMITED TIME ONLY. THIS DEVICE IS NOT DESIGNED FOR CONTINUOUS MONITORING
4
How long does the battery typically last?
Up to 100 hours on standby and up to 160 location updates (10 location updates per request). Please note that many factors affects battery life.
5
How long does the help button need to be pressed to become activated?
The help button needs to be pressed and held for at least 2 seconds to activate an alarm - status light will light blue - this helps prevent false help alerts.
6
What notifications will I receive?
•    Help Alert - when the help button is pressed for two seconds or more, alert recipients will be notified that the device user needs assistance.
•    Low Battery Alert - low power notification when the battery life drops below 15%
•    Geofence Alert - when the device has departed a predefined geofence (this alert will be send ONLY after location request from the app or help alert)
7
How quickly will I be notified if the help button has been pushed?
You should receive SMS/email/push notification in less than 2 minutes. Please note that this assumes the locator is turned on, charged, and has a cell phone tower connection.
8
How do I know how much battery life is left?
To check the battery level when the device is not connected to external power, briefly press the help button and observe the status light.
•    blinks yellow once/second - 35% full or less
•    blinks yellow twice/second - 35% - 65% full
•    blinks yellow three times/second - 65% full or better
You may also view battery level using myAspenta app, it is updated every time you request device location or help alert was initiated. When the battery reaches low-level you will receive a notification.
9
What is a geofence?
A geofence is a virtual fence (a circle around certain location) that allows alerts to be triggered when the device laves that area. The notification will be sent after the user push the help button or request a location update.
10
How do I set a geofence?
Click on the device name you wish to add a Geofence for, then go to the ‘Manage’ tab and select ‘Tracker settings’. Click the ‘Set Geofence’ button. A circular blue fence will appear surrounding your device. You can modify the geofence size by dragging its borders. When you’re satisfied with your new geofence, give it a name and click ‘Done’.  
GEOFENCE ALERTS ARE SENT ONLY AFTER LOCATION REQUEST FROM THE MYASPENTA APP OR HELP ALERT.
11
How can I avoid getting false geofence alerts?
To avoid getting false alerts, make sure your geofence has a radius of at least 300m / 980 feet.
12
How do I know if the Vectu On-demand Personal GPS Locator is turned on?
The device is on when the power switch is in the ON position and the status lights blinks yellow after briefly pressing (<2 seconds) the help button.
13
What does the status light tell me?
Status Light                                               Event
Solid Yellow*                                              Fully charged
Blinks Yellow once/second*                       Charging (35% full or less)
Blinks Yellow twice/second*                       Charging (35%-65% full)
Blinks Yellow three times/second*             Charging (65% full or better)
Solid Red                                                  Low Battery
Blinks Red slowly                                      Connecting to network
Blinks Red rapidly**                                  Not charging (slide the power switch to ON position to initiate charging)
Solid blue for 5 seconds                           Help alert initiated
Blinks Blue 5 times                                    Help alert delivered to server
Blinks White                                              Bluetooth ON
Solid White                                                Firmware update in progress (Bluetooth ON)

*Device is connected to external power source in standby mode
**Device is connected to external power
14
Do I need to wait for the low battery alert to recharge the Vectu locator?
No. You can charge it anytime, but keep in mind that charging it too often can cause battery deterioration. It is recommended to charge the product only when needed, but if you are planning to use it for a long period of time, ensure that the device has adequate battery life.
15
How do I charge the Vectu On-demand Personal GPS Locator?
•    Plug the micro USB cable to the device and connect it to USB port or an electrical outlet using AC adapter.
•    Slide the power switch to the ON position. Within 15 seconds status light will blink yellow indicating charging*
•    Charge until status light turns solid yellow.
For best results it is preferable to charge Vectu from a normal socket rather than connection to a PC.
*FIRST RELEASE DEVICES WILL NOT CHARGE IF THE POWER SWITCH IS IN THE OFF POSITION – STATUS LIGHT BLINKS RED RAPIDLY - SLIDE THE POWER SWITCH TO THE ON POSITION TO INITIATE CHARGING.
16
Where do I find the owner’s manual?
Owner’s manual can be downloaded here.
17
Why I can’t see device location on the map? (There is no location information available after adding new device to myAspenta app)?
You will need to perform an initial system test to view device location on the map.

STEP 1: Slide the power switch to the ON position - the status light blinks red as Vectu goes through network registration process. Once this process is completed the status light will turn off.
STEP 2: Press and hold the help button for two seconds
STEP 3: Wait until status light blinks blue five times indicating that the help alert was successfully delivered to the server (if the status light doesn’t blink blue in 60 seconds, repeat step 2).
STEP 4: Refresh “Map View” in myAspenta app

It is advisable to carry out initial system test in a completely open space, with the help button facing upwards. If the status light blinks red for more than 5 minutes, switch the device off and on and repeat above steps
18
“Locate” request times out
If the location is not updated within 30 seconds from ‘Locate’ request, the device might be turned off, out of battery, or is in an area which does not have cellular reception.
19
Why is the map dimmed in the Map View?
The map is dimmed if the location update was not transmitted in the last 5 minutes. Use “Locate” button to request current device location.
20
I did firmware update and the status light glows white.
This indicates that the firmware update was not successful. Please perform firmware update again.

Hardware FAQ

1
What is the Vectu PRO Installed Vehicle Tracker?
The Vectu PRO Installed Vehicle Tracker is a robust, high-performance location device hard-wired to your vehicle’s battery designed specifically for your vehicle. The device provide location updates every 60-seconds when your vehicle is moving and also features geofence, speed alerts, arm feature and built-in backup battery. You can choose from two versions – one with internal GPS/GSM antennas and one with external GPS/GSM antennas.
Vectu comes with an installed SIM card, which allows you to use it anywhere in the world where GSM reception exists (excludes Japan, S. Korea & N. Korea) and includes 2 days of service at no cost (requires a subscription service for continued use).
2
What is the size and weight of the Vectu PRO Installed Vehicle Tracker?
Vectu PRO with internal antennas: 3.0H x 1.9W x 0.7D inches / 1.7oz (77H x 48W x 19D mm / 49g)
Vectu PRO with external antennas: 3.5H x 1.9W x 0.5D inches / 1.5oz (88H x 48W x 14D mm / 43g)
3
How does the Vectu PRO tracker work?
Vectu uses motion activated tracking intervals and reports location every 60 seconds upon movement of the device. When Vectu is stationary for more than 2 minutes, the device will go to sleep until it is moved again. Other features include: speed alerts, geofence and unauthorized movement alerts.
4
Can I use Vectu PRO Vehicle Tracker on my motorcycle or scooter?
Absolutely, The National Insurance Crime Bureau reported that approximately 46,000 motorcycles were stolen in the United States in 2012. Of these, only 39% were recovered by law enforcement.  As with automobiles, the compact Vectu PRO Vehicle Tracker is powered by vehicle’s battery and offers security and total peace of mind through installation in a hidden location on your motorcycle or scooter.
5
How do I know if the Vectu PRO Vehicle Tracker is turned on and tracking?
The device is on when the power switch is in the ON position and both status lights light up steady green.
6
What notifications will I receive?
•    Geofence (out) Alert - when the device has departed a predefined geofence.
•    Speed Alert - when device has surpassed a pre-determined speed threshold.
•    Unauthorized Movement Alert – when device has detected unauthorized movement while armed.
•    External Power Cut Alert – when the device has been disconnected from its primary power source.
•    Low Battery Alert - low power notification sent when the backup battery life drops below 15%.

Following in-app notifications are sent only to device owner and myAspenta users with whom you have shared your device:
•    External Power Connect – when the device has been connected to its primary power source.
•    Geofence (in) Alert - when the device has re-entered a predefined geofence.
•    Arm – when the device has been armed.
•    Disarm – when the device has been disarmed.
7
What is Geofence?
A geofence is a virtual fence (a circle around certain location) that allows alerts to be triggered when the device enters and laves that area. Geofence alerts might be used i.e. to indicate if a teenager or fleet driver may have travelled further than expected.
8
How can I avoid getting false geofence alerts?
To avoid getting false alerts, make sure your Geofence has a radius of at least 300m / 980 feet.
9
Do I have to setup a geofence in order for my device to work?
No. After adding the device to myAspenta app, it will begin to send location information and you will be able to view its location.
10
What are the speed alerts?
A speed alert is sent when the locator exceeds the maximum speed that you have determined. Example of how speed alerts might be programmed is to indicate if a teenager is traveling faster than may be safe.
11
What is the arm/disarm feature?
Arming and disarming refers to the enabling or disabling of certain security features. Think of it as turning an alarm on or off.  This feature creates an invisible “safety spot” around your device. If it moved from its location, you will be notified. While armed Vectu is not only sensitive to unauthorized movement, it also reacts on tampering (vibration). To arm/disarm your device select Arm/Disarm button in Map View.
12
Can I lower my vehicle insurance rates by using Vectu PRO Installed Vehicle Tracker?
Vehicles equipped with permanently installed Aspenta Vectu vehicle tracker may qualify for a discount on insurance. Many states require insurers to provide a discount, and a growing number of national carriers are offering discounts for anti-theft and stolen vehicle recovery systems. Check with your agent if he can offer you a discount.
13
How long does the backup battery will last if Vectu PRO Tracker is disconnected from the vehicle’s power source?
Up to 15 hours on standby and up to 3 hours of continuous location updates. Please note that many factors affect battery life.
14
How do I install Vectu PRO tracker?
It is recommended that you use services of a professional car electrician to install the Vectu PRO device. The installation manual can be found here.
 
15
What happens when my car turns off? Will this stop live tracking?
Vectu PRO tracker is powered by your car's battery.  When the car’s ignition is turned off, the device will go to sleep mode.  When the ignition is turned back on and the car starts to move, it will track once every 60 seconds.
16
Where do I find the owner’s manual?
Owner’s manual can be downloaded here.
17
How do I set up a geofence?
Web App: Click on the device name you wish to add a geofence for, then go to the ‘Manage’ tab and select ‘Device Settings’. Click the ‘Set Geofence’ button. A circular blue fence will appear surrounding your device. You can modify the geofence size by dragging its borders. When you’re satisfied with your new geofence, give it a name and click ‘Done’.  You may also add additional emails and phone numbers that will receive alerts for this geofence. To do so, go to ’Notification Settings’.
18
How do I setup speed alerts?
Web App: To set speed alerts, click on the device name you wish to add a speed alert for, go to the ‘Manage’ tab and select ‘Device settings’. Type preferred maximum speed and click the ‘Save’ button. You may also add additional emails and phone numbers that will receive speed alerts. To do so, go to ‘Notification Settings’.

Vectu Max Live

1
When do I arm and disarm the Vectu vehicle tracker?
When you park your car and enable arm feature, it creates an invisible “safety spot” around your car - if it moved from its location, you will be notified. It's recommended to disarm the unit before driving the car, to avoid multiple unauthorized movements alerts.    
2
I did firmware update and the status light glows white.
This indicates that the firmware update was not successful. Please perform firmware update again.
3
Why I can’t see device location on the map? (There is no location information available after adding new device to myAspenta app)?
You will need to perform an initial system test to view device location on the map.

STEP 1: Slide the power switch to the ON position - the status light blinks red as Vectu goes through network registration process. Once this process is completed the status light will turn off.
STEP 2: Press and hold the help button for two seconds
STEP 3: Wait until status light blinks blue five times indicating that the help alert was successfully delivered to the server (if the status light doesn’t blink blue in 60 seconds, repeat step 2).
STEP 4: Refresh “Map View” in myAspenta app

It is advisable to carry out initial system test in a completely open space, with the help button facing upwards. If the status light blinks red for more than 5 minutes, switch the device off and on and repeat above steps
4
What is the Vectu Portable Vehicle Tracker?
The Vectu Portable Vehicle Tracker is the easiest way to keep track of your vehicle – through a web or mobile app. The device features unlimited real-time location updates, speed alerts, geofence, arm feature, and help button that sets off an alarm – alerting you and predefined contacts via text, email or push notification.
Vectu comes with an installed SIM card, which allows you to use it anywhere in the world where GSM reception exists (excludes Japan, S. Korea & N. Korea) and includes 2 days of service at no cost (requires a subscription service for continued use).
5
What is the size and weight of the Vectu Portable Vehicle Tracker?
3.7H x 2.2W x 0.7D inches  / 3.3oz  (93H x 55W x 17D mm / 94g)
6
How does the Vectu Portable Vehicle Tracker work?
Vectu uses motion activated tracking intervals and reports location every 60 seconds upon movement of the device. When Vectu is stationary for more than 2 minutes, the device will go to sleep until it is moved again. Additionally location is reported upon help/check-in alert. Other features include: speed alerts, geofence and arm feature.
7
How long does the battery typically last?
Up to 100 hours on standby and up to 30 hours of continuous location updates. Please note that many factors affects battery life.
8
How long does the SOS button need to be pressed to become activated?
The help button needs to be pressed and held for at least 2 seconds to activate an alarm - status light will light blue - this helps prevent false help alerts.
9
How quickly will I be notified if the SOS button has been pushed?
You should receive SMS/email/push notification in less than 2 minutes. Please note that this assumes the locator is turned on, charged, and has a cell phone tower connection.
10
What notifications will I receive?
•    Help Alert - when the help button is pressed for two seconds or more, alert recipients will be notified that the device user needs assistance.
•    Geofence (out) Alert - when the device has departed a predefined geofence.
•    Speed Alert - when device has surpassed a pre-determined speed threshold.
•    Unauthorized Movement Alert – when device has detected unauthorized movement while armed.
•    External Power Cut Alert – when the device has been disconnected from its primary power source.
•    Low Battery Alert - low power notification sent when the battery life drops below 15%.

Following in-app notifications are sent only to device owner and myAspenta users with whom you have shared your device:
•    External Power Connect – when the device has been connected to its primary power source.
•    Geofence (in) Alert - when the device has re-entered a predefined geofence.
•    Arm – when the device has been armed.
•    Disarm – when the device has been disarmed.
11
What is Geofence?
A geofence is a virtual fence (a circle around certain location) that allows alerts to be triggered when the device enters and laves that area. Examples of how geofence alerts might be used are:
•    To indicate if a teenager or fleet driver may have travelled further than expected.
•    To indicate if a young child or wandering senior has left home and the yard.
12
Do I have to setup a geofence in order for my device to work?
No. After adding the device to myAspenta app, it will begin to send location information and you will be able to view its location.
13
How do I set a geofence?
Click on the device name you wish to add a Geofence for, then go to the ‘Manage’ tab and select ‘Tracker settings’. Click the ‘Set Geofence’ button. A circular blue fence will appear surrounding your device. You can modify the geofence size by dragging its borders. When you’re satisfied with your new geofence, give it a name and click ‘Done’. 
14
How can I avoid getting false geofence alerts?
To avoid getting false alerts, make sure your Geofence has a radius of at least 300m / 980 feet.
15
What are the speed alerts?
A speed alert is sent when the locator exceeds the maximum speed that you have determined. Example of how speed alerts might be programmed is to indicate if a teenager is traveling faster than may be safe.
16
How so I setup speed alerts?
To set speed alerts, click on the device name you wish to add a speed alert for, go to the ‘Manage’ tab and select ‘Device settings’. Type preferred maximum speed and click the ‘Save’ button.
17
What is the arm/disarm feature?
Arming and disarming refers to the enabling or disabling of certain security features. Think of it as turning an alarm on or off.  This feature creates an invisible “safety spot” around your device. If it moved from its location, you will be notified. While armed Vectu is not only sensitive to unauthorized movement, it also reacts on tampering (vibration). To arm/disarm your device select Arm/Disarm button in the Map View.
18
How do I know how much battery life is left?
To check the battery level when the device is not connected to external power, briefly press the help button and observe the status light.
•    blinks yellow once/second - 35% full or less
•    blinks yellow twice/second - 35% - 65% full
•    blinks yellow three times/second - 65% full or better
You may also view battery level using myAspenta app, it is updated regularly. When the battery reaches low-level you will receive a notification.
19
How do I know if the Vectu Portable Vehicle Tracker is turned on?
The device is on when the power switch is in the ON position and the status lights blinks yellow after briefly pressing (<2 seconds) the help button.
20
What does the status light tell me?
Status Light                                               Event
Solid Yellow*                                              Fully charged
Blinks Yellow once/second*                       Charging (35% full or less)
Blinks Yellow twice/second*                       Charging (35%-65% full)
Blinks Yellow three times/second*             Charging (65% full or better)
Solid Red                                                  Low Battery
Blinks Red slowly                                      Connecting to network
Blinks Red rapidly**                                  Not charging (slide the power switch to ON position to initiate charging)
Solid blue for 5 seconds                           Help alert initiated
Blinks Blue 5 times                                    Help alert delivered to server
Blinks White                                              Bluetooth ON
Solid White                                                Firmware update in progress (Bluetooth ON)

*Device is connected to external power source in standby mode
**Device is connected to external power
21
Do I need to wait for the low battery alert to recharge the Vectu tracker?
No. You can charge it anytime, but keep in mind that charging it too often can cause battery deterioration. It is recommended to charge the product only when needed, but if you are planning to use it for a long period of time, ensure that the device has adequate battery life.
22
How do I charge the Vectu Portable Vehicle Tracker?
•    Plug the micro USB cable to the device and connect it to USB port or an electrical outlet using AC adapter.
•    Slide the power switch to the ON position. Within 15 seconds status light will blink yellow indicating charging*
•    Charge until status light turns solid yellow.
For best results it is preferable to charge Vectu from a normal socket rather than connection to a PC.
*FIRST RELEASE DEVICES WILL NOT CHARGE IF THE POWER SWITCH IS IN THE OFF POSITION – STATUS LIGHT BLINKS RED RAPIDLY - SLIDE THE POWER SWITCH TO THE ON POSITION TO INITIATE CHARGING.
23
Where do I find the owner’s manual?
Owner’s manual can be downloaded here.

User Portal FAQ

1
What is myAspenta and how do I create an account?
myAspenta is secure, cloud based tracking and monitoring portal connecting you with Vectu devices. To create an account, simply go to myAspenta.com or download free myAspenta smartphone app from App Store or Play Store.
2
Which web browsers are compatible with myAspenta web app?
Any browser that supports HTML5.0 or later such as Chrome, IE10, Firefox 30, and Safari.
3
What is myAspenta username? Can I change it?
myAspenta username is a unique name that you use to identify yourself within myAspenta user portal. It’s displayed when you share your device with other users. Other users can't see your real name or other personal information. During myAspenta account creation process you will be asked to choose your Aspenta username, the username cannot be changed afterwards.
4
Do I have to create myAspenta account for each Vectu locator?
No. You can add multiple devices under one account.
5
Can anyone view location of my Vectu device?
No. Your myAspenta account is password secured. Only the people you give your password to or people you will share the device with will be able to view your device locations. You control who has permission to view your device.
6
What is the blue circle around map marker?
Vectu uses GPS and GSM technology to determine its location. If the device is indoors or if the GPS signal is not strong enough, the GPS location data may not be received. In that case the device location will be based on the cellular network signal (GSM location), this location is not accurate, but rather an approximation of the device location. If GPS signal is not available, shaded blue circle around the marker on the map represents accuracy of the location.
7
How long will the myAspenta portal hold my history?
The system saves the device history for 90 days. We recommend that you export the reports and save them on a regular basis.
8
How many phone numbers and email addresses can receive notifications?
You can define up to four phone numbers and four email addresses to receive notifications for each product. Notifications will be also sent to the device owner.
9
How do I change time zone / distance unit settings?
Log onto your account, go to User Settings and select User Preferences to adjust time zone/ distance unit settings.
10
What if I lose my phone or change the number?
You can change or update your information anytime within ‘Account Information’ section as well as edit the authorized users. In case you lose your mobile, change the password for added security.
11
Can I delete myAspenta account?
Yes! Contact support@aspenta.com in order to delete your account.
12
Can I transfer my device to another account?
Yes. The device subscription will be transferred as well.
13
How will I receive notifications?
SMS, email and in-app push notifications - visit myAspenta account settings to change your notification preferences
14
What happens if the first year service expires and is not renewed?
In case subscription has expired the device will be deactivated and cease to function. It is your responsibility to ensure that the subscription is renewed.
15
What do the different colors of the map markers (pins) represent?
MAP VIEW

 

Device in motion - GPS location

 

Device in motion - GSM location (location based on the GSM triangulation, this location is not accurate, but rather an approximation of the device location)

 

Device stop – battery level updated in the last 2 hrs

Device stop – battery level haven’t been updated in the last 2 hrs or more



HEATMAP
Green dot represents GPS location, blue dot represent GSM location (location based on the GSM triangulation, this location is not accurate, but rather an approximation of the device location). marker  represents speed alert, represents help alert. Clicking on any marker will display time, GPS speed and battery level.
16
How do I change time zone setting on myAspenta account?
myAspenta web app - Click on your account picture in the top right corner and select "User Settings". Go to "User Preferences" and chose desired time zone.

myAspenta mobile app -
The timezone setting in the app comes from the timezone setting on your smartphone.
17
What special characters can I use in myAspenta app password?
exclamation mark        !
at                                 @
hash                             #
dollar                           $
ampersand                  &
caret                            ^
star                              *
percent                        %
round brackets            ()
underscore                  _
hyphen                        -
18
Why do I see more trips in the Heatmap than in Histotrack view?
Heatmap is the location history each minute as the vehicle was in motion and displays all trips. Histotrack displays only longer trips that have different geographical points.
19
How do i check when my subscripton is going to expire?
There's an easy way to keep an eye on your subscription expiry date. Just login to your myAspenta account, click on your profile picture in the top right corner and select Subscriptions. If you are using myAspenta mobile app, select Subscriptions from the main app menu. 

You will receive email & in-app notifications prior subscription expiry.
20
How do I purchase or renew my subscription?
Renewing online at myAspenta.com is the easiest way to renew your subscription.

    1. Go to myAspenta.com and login
    2. Click on your profile picture in the top right corner and select Subscriptions
    3. Click the Renew Now button next to the device you'd like to renew service for.
    4. You will be asked to choose 3 months or 1 year subscription, and will be redirected to the PayPal website to complete your payment.